Taking care of customers over email can be difficult when you keep in mind that there are no visual cues or tone of voice to accompany the message. Even if you rarely use email, it is still important to adhere to specific guidelines when communicating this way.
You will learn:
- The Do's and Don'ts of email etiquette
- When to defer to email communication as opposed to another form of communication
- Tips for ensuring emails are composed professionally and with courtesy in mind
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