As professionals, our goal is to avoid saying "no"; however, as we all know, this is much easier said than done.
In this course, Associates will dive into common complaints they face on a daily basis and leave with creative service recovery tactics that work.
The time spent in this session will provide you with the techniques and confidence you need to successfully turn “no” into “Let me see what I can do for you.”
Comment and Compromise: Crucial Elements for a Successful Restoration Blueprint
Speaker: Sarah Fangman, Superintendent, Florida Keys National Marine Sanctuary